Delivery & Returns

DELIVERY

Due to the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door.

Important: Please allow 2-3 days handling time on your order due to high demand.


Our Couriers are working hard to make sure you get your parcels delivered to it’s final destination with all the support you need. They will focus on delivering a reliable service to customers. Every measure within their control is being taken to ensure there is no impact on services levels.

They are monitoring the situation closely and will continue to be guided by the information and directives from the World Health Organisation, The Federal Health Department and State Health Authorities.

We apologies for any inconvenience this may cause.

Please stay safe and healthy. The team at Yin Yam are here to help you.

We are based in Melbourne and offer a flat rate $7.50 delivery fee for Melbourne Metro Deliveries up to 22kg. We develivery Australia Wide - no matter where you are.

Melbourne MetroMelbourne Metro 0 - 22kg $7.50
Melbourne Metro 22 – 45kg $14
Melbourne Metro 45 - 60kg $19
Melbourne Metro 60 - 88kg $24
Melbourne Metro 88kg+ $30
Melbourne Shorthaul LIME 0 - 22kg $12.50
Melbourne Shorthaul LIME 22 – 45kg $25
Melbourne Shorthaul LIME 45 – 60kg $38
Melbourne Shorthaul LIME 60 – 88kg $50

(Regional shipping fees may vary depending on the size of your order and can be calculated at checkout) 

National Deliveries
National (Metro) 0 - 5kg  $15
National (Metro) 5 - 10kg  $21
National (Metro) 10 - 22kg  $28
(Areas outside of Metro will be calculated at checkout)

Note: The above is based on cubic weight which is the standard method of calculation used by couriers.

Shipping rates above are a guide only and may vary at checkout depending on the size of your oder. 

For accurate shipping cost please add to shopping cart and enter your delivery details at check out for calculated shipping fee.

 

TRACKING
Once your order is packed we will send you a tracking number and a link to one of the following couriers. 

Fastway for most Melbourne/Victoria deliveries
https://www.fastway.com.au/

Sendle for most National Deliveries
https://try.sendle.com/en-au/tracking

Australia Post

https://auspost.com.au/

Delivery time is 2-5 business days (Although, in most cases, delivery is much quicker (1-3 business days Melbourne Metro) and (2-4 days National).

 

RETURNS
We do not offer return/refund for change of mind.

If a Product is damaged, incorrect or faulty, you should contact us within 14 days at info@yinyam.com.au to arrange your return or exchange. You must comply with directions or instructions given by us in relation to returning the damaged, faulty or defective Products to us or the manufacturer.

Returned Products must be returned with proof of purchase.

If you have not received your delivery please contact us within 14 days (from order date).