Delivery & Returns

DELIVERY

Due to the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door.

We apologies for any inconvenience this may cause. Please stay safe and healthy. The team at Yin Yam are here to help you!

We are based in Melbourne and we deliver Australia Wide - No matter where you are!
    1.   CLICK & COLLECT

We offer free pick up at our warehouse at Truganina, Vic 3029 during business hours Monday - Friday 10am - 4.30pm.

All orders need to be placed on online.

When your order’s ready to collect we’ll send you an email. Only go to the store once you receive this ‘Ready to collect’ notification

    2.   IN-HOUSE DELIVERY IN MELBOURNE

We offer delivery with our own Drivers for Melbourne Metro Shipping Areas*. The Shipping fee will be displayed at check out page.

NOTE: *The Metro Shipping Zone is classified by our shipping matrix and is different with the Government Metropolitan zone.

**FROZEN & CHILLED products only available for delivery within Melbourne Metro Areas

Weekly Delivery Schedule as below table:  

Delivery time melbourne

    3.   THIRD-PARTY SHIPPING COURIERS

We use Australia PostSendle, Courier Please and Fastway as our trusted delivery services to deliver Australia wide.

NOTE: You have to choose Australia Post if you want to deliver to PO BOX/ Parcel Collect, otherwise we will contact you for extra payment.

    4.   SHIPPING FEE

For orders under $99, our system smartly fetches real time fee from these couriers based on your shipping location and total weight of your order. You will see the shipping fee calculated at Check Out page 

For orders over $99, we offer FREE/DISCOUNTED shipping bases on your location and special occasions. Please see the Special Yin Yam Discounted Shipping fee as below:

shipping fee

Note:*The Metro Shipping Zone is classified by our shipping matrix and is different with the Government Metropolitan zone.

** The weight above is based on cubic weight which is the standard method of calculation used by couriers.

Shipping rates above are a guide only and may vary at checkout depending on the size of your order. 

For accurate shipping cost please add to shopping cart and enter your delivery details at check out for calculated shipping fee.

     5.   TRACKING

Once your order is packed we will send you an email with tracking number and a link to one of the following couriers. If your order goes with our In-house Delivery, there will not be a tracking number sent to you.

Fastway for most Melbourne/Victoria deliveries
https://www.fastway.com.au/

Sendle for most National Deliveries
https://try.sendle.com/en-au/tracking

Australia Post

https://auspost.com.au/

Normally delivery takes 1-5 days for the orders shipped within Victoria and 4-10 days for the rest of Australia

 

RETURNS

We do not offer return/refund for change of mind.

If a Product is damaged, incorrect or faulty, you should contact us within 14 days at support@yinyam.com.au to arrange your return or exchange. You must comply with directions or instructions given by us in relation to returning the damaged, faulty or defective Products to us or the manufacturer.

Returned Products must be returned with proof of purchase.

If you have not received your delivery please contact us within 14 days (from order date).