Frequently Asked Questions

1. SHIPPING AND RETURN

Is there a minimum spend to place an order?

No! You can buy one single item or as many as you like.

Which countries/area do you ship to?

We ship Australia Wide

Which couriers do you use to ship the orders?

We use several 3rd-Party Shipping Couriers to deliver orders: Fastway, Sendle and Australia Post 

When does my box ship?

Normally it takes 1-5 days for the orders shipped within Victoria and 5-10 days for the rest of Australia. However, due to the Covid-19 situation right now, deliveries may be slightly delayed. Please allow extra 2-3 days handling time. Thank you for your patience!

Can I track my order?

Tracking is sent to your email when dispatched. Please check your Junk Mail. If you don’t receive it please email us at info@yinyam.com.au for tracking details.

Can I change the shipping address after checking out the order? 

Your order is processed, packed and given to the courier shortly after it is paid. So you cannot change the shipping address on the platform. Please Contact us at info@yinyam.com.au or Facebook Messenger if you need to change your address and we try to inform our courier.

I put the wrong shipping address when I placed my order and I want to receive my box.

The shipping address is sometimes incomplete or incorrect due to the input errors from the buyer’s side. If there is a mailing error and the box is returned to us, you will be asked to pay the return shipping cost. If the mistake has occurred on our end, we ensure you will receive your order as soon as possible.

What should I do if any item is missed, damaged or broken?

We always include a packing slip inside the box. Please check this and if there is anything missing please contact our customer support within 5 business days of receiving your box. If there are any damages we require photos of the damaged box/items as evidence. We will then process the claim and advise you of an appropriate course of action. Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged. Replacement/refund will be at our discretion. If we do not have the missing item in stock, credit will be applied to your account instead.

Contact us at info@yinyam.com.au or Facebook Messenger for assistance.

Can I get a return and refund?

We do not offer return/refund for change of mind. All items purchased through YinYam.com.au are not exchangeable or refundable. However, if you encounter any issues with our products please do not hesitate to contact us at info@yinyam.com.au or Facebook Messenger for assistance.

2. PAYMENT

Which payment methods are available?

We accept payments through After Pay, PayPal, VISA, Mastercard and Shopify Payment. All your payment information is secured from other third-parties. 

3. PHYSICAL SHOP

Is there a physical Yin Yam shop? I want to check the real products and handpick them from your authorized store.

We do not have a physical shop. All products can be purchased at our online store yinyam.com.au